FAQs

1. Is it safe to buy from MENGWORTH TEA online?

Absolutely. We use 256-bit SSL encryption for all transactions – the same security standard as global banks. Your payment data is never stored on our servers. All orders are processed through PCI-DSS certified gateways (Stripe/PayPal), and our website is regularly audited for vulnerability.

2. How do you ensure product quality?

As a vertically integrated producer (from our Zengcheng tea gardens to GMP-certified factory), we enforce:
✅ Triple Verification System:
Soil & leaf testing at harvest (0 pesticide residue)
In-process quality checks during blending/production
Final lab analysis for heavy metals & microbial safety
✅ Certifications: FDA facility registration
✅ Freshness Lock: Nitrogen-flushed packaging for teas, refrigerated shipping for gummies

3. Can I start a tea brand with small quantities?

Yes! This is our specialty.

Low MOQs: Custom tea blends from 80 units, private label gummies from 1,00 units

Entrepreneur Toolkit: Free label design template + 1-hour branding consultation

No hidden fees: Factory-direct pricing includes:
» Custom formulation » Packaging design » Compliance documentation (FDA/EU)

4. How do I track my order?

Retail customers: Use the Order Tracker with your confirmation number

Wholesale partners: Access real-time logistics in your B2B portal dashboard

Urgent support: Email Mengworthtea@gmail.com (reply <2hrs during business hours)

5. What payment methods do you accept?

Flexible options for all buyers:

Retail: Credit Cards (Visa/MC/Amex), PayPal, Apple Pay

Wholesale: Bank Transfer (SWIFT), Wise, PayPal, Letter of Credit ($10k+ orders)
Note: Custom projects require 50% deposit, balance before shipment.

6. Are there any hidden costs?

When you shop from us,you need not bear any hidden costs or extra shipping charges. The total price mentioned on the cart/check out page is also the final price of the product. So, you pay what you see!